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Frequently Asked Questions

• How does a heat pump work?

  Most heat pumps use a refrigeration system just like an AC unit, except they can provide both cooling and heating. Heat pumps rely on an evaporator coil and outdoor condensing coil where refrigerant is sent to move warmth. Check our blog detailing which climates heat pumps work best in.

• How much does it cost to replace a heat pump?

  The cost for heat pump replacement ranges from $8,500 to $16,000, depending on the model and size of the home.

• Can a heat pump replace an air conditioner?

  Heat pumps can provide both heating and cooling, and air-source heat pumps tend to be ideal in moderate climates where temps don’t dip below 10 degrees Fahrenheit.

• Can a heat pump replace a furnace?

  A heat pump system can replace a heating system in areas where the climate is moderate. Check our more in-depth guide on different heat pump uses in the U.S. Generally, the answer is yes. Because heat pumps transfer hot air rather than making it from a fuel source, they provide more efficiency than furnaces in most cases, and homeowners can expect 30-40% savings on utility expenses when switching.

• Should I repair or replace my heat pump?

  This depends on varying issues that are causing the need for repairs, which our ACE-certified technicians can help determine.

• What types of heat pump systems do you install?

  We install all different types of heat pumps systems, including air-source heat pumps that utilize central ductwork, ductless mini-split systems and ground-source heat pumps–also known as geothermal heat pumps).

• What brands do you install and repair?

  We repair all makes and models in the U.S.. We stand behind all our installations with a 100% Satisfaction Guarantee for a year.*

• What payment options do you offer?

  We offer HVAC financing options in addition to the HVAC Advantage Program, which covers it all from new systems to repairs and maintenance for a low monthly fee.**

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a standard charge levied by HVAC companies once someone is dispatched to your home to diagnose the issue plaguing your heating or cooling system. A diagnostic fee covers the technician’s time, expertise and travel expenses associated with assessing the problem. It’s essentially a service fee for the technician’s professional assessment to pinpoint what went wrong.

  Think of it like a doctor’s appointment. They need to examine you to help figure out what’s wrong before recommending treatment. Similarly, your HVAC professional needs to diagnose your HVAC equipment to determine the repair or maintenance course of action.